FAQ
Shipping & Delivery
Orders are processed within [1–2] business days.
Domestic delivery across Poland usually takes [2–4] business days. [We also ship to select countries outside Poland — delivery times vary by destination.]
You'll get a tracking link by email as soon as your order is on its way.
Returns & Exchanges
We want you to be happy with what you're wearing. If something isn't right, you can return or exchange it within [14] days of delivery — just make sure it's unworn, unwashed, and still has its tags.
To start a return or exchange, email us at support-kyn-stores@gmail.com with your order number.
[Return shipping costs / who pays — to confirm.]
Size Guide
Not sure which size to pick? Use the chart below as a guide.
[Size chart image/table to be added — pending Product Foundation phase.]
If you're between sizes, or a product page notes a specific fit tip, go with that over the general chart.
Payment Methods
We accept [major credit/debit cards, and other Shopify-supported payment methods — confirm final list once payment providers are configured].
All payments go through Shopify's secure checkout.
Can I change or cancel my order?
Reach out as soon as you can at support-kyn-stores@gmail.com. If your order hasn't shipped yet, we'll do our best to update or cancel it. Once it's on its way, it falls under our Returns & Exchanges policy above.
Do you ship outside Poland?
[Yes/No — confirm actual shipping zones once Shopify Markets settings are configured. If yes: list regions, and note that delivery times and costs vary by destination.]
How do I contact you?
Reach us at support-kyn-stores@gmail.com, or through our Contact page. We usually reply within 2 business days.