Terms of service

This is a translation. The Polish version is binding.

§1. General

  1. The KYN online store at kynstores.com is run by the seller with NIP (tax ID) 5273189499 (the Seller).
  2. Contact: email support@kynstores.com.
  3. These terms set out how to use the Store, place orders, delivery, payment, withdrawal and complaints.
  4. The terms are available free of charge on the Store's website in a form you can download, save and print.

§2. Definitions

  1. Customer: a natural person, legal person or organisational unit that places an Order.
  2. Consumer: a Customer who is a natural person making a purchase not directly related to their business or profession.
  3. Sole trader with consumer rights: a natural person running a business who makes a purchase directly related to that business, where the contract shows it is not of a professional nature for them (Art. 38a of the Polish Consumer Rights Act). The Consumer provisions apply to them accordingly.
  4. Order: a Customer's declaration of intent to conclude a sales contract in the Store.
  5. Product: a physical item offered in the Store.

§3. Technical requirements and electronic services

  1. To use the Store you need a device with internet access, an up-to-date browser with JavaScript and cookies enabled, and an active email address.
  2. The Seller provides these free electronic services: browsing the Store, the cart, placing Orders, the contact form, back-in-stock notifications and the newsletter. The service agreement starts when you begin using a service and ends when you stop (for example, when you leave the site or unsubscribe from the newsletter, which you can do at any time via the link in each email).
  3. Customers may not submit unlawful content.
  4. Complaints about electronic services can be sent to support@kynstores.com. The Seller replies within 14 days.

§4. Orders and conclusion of the contract

  1. Prices are gross prices in Polish złoty (VAT included) and exclude delivery. The total price including delivery is shown before you place the Order.
  2. To order, add Products to the cart, enter your delivery and contact details, choose delivery and payment, and click the button confirming the Order with an obligation to pay.
  3. After placing the Order you receive an order confirmation email. The sales contract is concluded when you receive that email.
  4. The contract is recorded and provided to you in the order confirmation email and by making these terms available.

§5. Payment

  1. Payment methods: payment card, BLIK, Przelewy24, Apple Pay, Google Pay. Payments are processed by Shopify Payments.
  2. Orders are paid in advance, when placed.
  3. The Seller does not run promotions or reduce prices.

§6. Delivery

  1. We deliver within Poland only.
  2. Methods and costs: pickup point (InPost parcel locker, DPD Pickup, ORLEN Paczka) – 12.99 zł. Delivery is free for orders from 500 zł.
  3. Order fulfilment covers preparing the parcel plus carrier delivery (usually 1–2 business days from dispatch), and takes no longer than 30 days in total.
  4. Once the parcel ships, you receive an email with a tracking link.

§7. Right of withdrawal

  1. A Consumer may withdraw from the contract within 14 days without giving a reason. The period runs from the day the Consumer (or a person they name, other than the carrier) takes possession of the Product.
  2. To withdraw, send a statement before the deadline to support@kynstores.com. You may use the model form in Annex 1, but you don't have to.
  3. Send the Product to the address the Seller gives you in reply to your return request, no later than 14 days after withdrawing.
  4. The Consumer pays the direct cost of returning the Product.
  5. The Seller refunds all payments, including the cost of the cheapest standard delivery offered in the Store, within 7 days of receiving the returned Product, and no later than 14 days after receiving the withdrawal statement. The Seller may withhold the refund until it receives the Product or proof that it was sent. Refunds go to the original payment method unless the Consumer agrees to another method at no cost to them.
  6. The Consumer is liable for any loss in value of the Product caused by handling it beyond what is needed to establish its nature, characteristics and functioning (for example, wearing, washing or removing tags).
  7. The right of withdrawal does not apply to gift cards once used.

§8. Complaints (non-conformity with the contract)

  1. The Seller is liable to the Consumer for the Product's conformity with the contract under the Polish Consumer Rights Act, for 2 years from delivery.
  2. Complaints can be sent by email to support@kynstores.com. Please include your order number, a description of the defect, what you request (repair, replacement, price reduction or withdrawal), and photos.
  3. The Seller responds within 14 days of receiving the complaint. No response within that time means the complaint is accepted.
  4. The Seller pays the cost of delivering the Product under complaint.

§9. Out-of-court dispute resolution

  1. Consumers may use out-of-court complaint and redress procedures, for example by contacting a municipal or district consumer ombudsman or the regional Trade Inspection office. Information is available on the UOKiK website: www.uokik.gov.pl.
  2. Using these procedures is voluntary.

§10. Personal data

The Seller is the controller of Customers' personal data. How data and cookies are processed is described in the Privacy policy available in the Store.

§11. Non-consumer Customers

For Customers who are neither Consumers nor sole traders with consumer rights, the Seller's warranty liability (rękojmia) is excluded and the right of withdrawal in §7 does not apply.

§12. Final provisions

  1. Matters not covered here are governed by Polish law, in particular the Civil Code, the Consumer Rights Act and the Act on Providing Services by Electronic Means. These terms do not limit Consumer rights under mandatory law.
  2. The Seller may change these terms for important reasons (for example, changes in law, payment or delivery methods). Orders placed before a change are governed by the terms in force on the day of the Order.
  3. These terms apply from 9 October 2026.

Annex 1. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: KYN store, NIP 5273189499, support@kynstores.com

I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract of sale of the following goods: ………

Ordered on / received on(*): ………
Order number: ………
Name of consumer(s): ………
Address of consumer(s): ………
Signature of consumer(s) (only if this form is sent on paper): ………
Date: ………

(*) Delete as appropriate.