FAQ
Shipping & Delivery
We process orders within [1–2] business days.
We ship to InPost parcel lockers, DPD Pickup and ORLEN Paczka points (12.99 zł) or by courier to your address (19.99 zł). Delivery is free from 500 zł. You choose the pickup point on the map in your cart.
Parcels usually arrive within 1–2 business days of dispatch. Once your order ships, you'll get a tracking link by email.
Returns & Exchanges
We want what you wear to really fit you. If something isn't right, you can return or exchange it within 14 days of delivery, no reason needed. Please send it back unworn, unwashed and with its tags — trying it on as you would in a shop is fine.
Request a return in your account (Orders → pick the order) or email support@kynstores.com with your order number. We'll reply with the address to send it to. Return shipping is on you.
We refund within 7 days of receiving your return, using the original payment method. Details: Refund policy.
Size Guide
Not sure which size to pick? Use the chart below as a guide.
[Size chart image/table to be added — pending Product Foundation phase.]
If you're between sizes, or a product page notes a specific fit tip, go with that over the general chart.
Payment Methods
We accept [major credit/debit cards, and other Shopify-supported payment methods — confirm final list once payment providers are configured].
All payments go through Shopify's secure checkout.
Can I change or cancel my order?
Reach out as soon as you can at support@kynstores.com. If your order hasn't shipped yet, we'll do our best to update or cancel it. Once it's on its way, it falls under our Returns & Exchanges policy above.
Do you ship outside Poland?
For now we ship within Poland only.
How do I contact you?
Reach us at support@kynstores.com, or through our Contact page. We usually reply within 2 business days.